Welcome to our online store. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service.
Our website provides customers with access to products available for purchase and delivery. We reserve the right to update our products, prices, offers, and these Terms when necessary.
By placing an order, you confirm that the information you provide, including your name, phone number, and delivery address, is accurate and complete.
After your order is submitted, our team may contact you to confirm your order and delivery details before processing it.
We reserve the right to cancel or refuse an order if the information provided is incorrect, the customer cannot be reached for confirmation, the product is unavailable, or the order cannot reasonably be fulfilled.
Product prices are displayed on the website and may change from time to time.
All orders are subject to product availability. If an ordered product becomes unavailable, we may contact you to offer an alternative or cancel the order.
Where Cash on Delivery is available, customers can pay for their order when it is delivered.
Customers should ensure that the correct payment amount is available when receiving their order.
We work with delivery partners to deliver orders to customers as quickly and reliably as possible.
Delivery times are estimates and may vary depending on the customer's location, product availability, courier operations, public holidays, weather, or other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information and remaining reachable when the delivery team contacts them.
Returns and exchanges are handled according to our Return & Exchange Policy.
Customers should review that policy before placing an order and contact our customer service team within the applicable period if there is an issue with an order.
We make reasonable efforts to present product descriptions, images, specifications, and other information accurately.
Actual product appearance, packaging, or color may vary slightly from images displayed on the website due to lighting, screen settings, manufacturer updates, or other reasonable variations.
Discounts, promotional prices, free delivery offers, bundles, and other special offers may be subject to specific conditions and availability.
We reserve the right to modify or end promotions when appropriate.
You agree not to misuse our website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, or use our services for unlawful purposes.
Your personal information is handled in accordance with our Privacy Policy.
Information necessary to confirm, prepare, and deliver your order may be shared with authorized service providers such as call centers, fulfillment partners, and delivery companies.
To the extent permitted by applicable law, we are not responsible for indirect losses or delays caused by circumstances outside our reasonable control.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.
We may update these Terms of Service when necessary. The latest version will be available on this page.
Continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
If you have questions regarding an order or these Terms of Service, please contact us:
AFRISCALE SARL
Email: afriscale.official@gmail.com
WhatsApp: +255 750 581 526
By placing an order through our website, you acknowledge that you have read and agreed to these Terms of Service.