Your satisfaction is important to us. We want every customer to feel confident when shopping with us. If you experience an issue with your order, our team is here to help.
You may request a return or exchange if:
You received the wrong product.
The product arrived damaged or defective.
The product is significantly different from what was ordered.
Please contact our customer service team as soon as possible after receiving your order.
To be eligible for a return or exchange:
The product should be in its original condition.
The product should include its original packaging and accessories where applicable.
The product should not have been damaged through misuse or improper handling.
Proof of purchase or order information may be required.
If you receive a damaged, defective, or incorrect product, please contact us and provide your order details along with photos or videos when necessary.
Once the issue is verified, our team will assist you with the appropriate replacement, exchange, or refund.
If you simply change your mind after receiving a product, return eligibility may depend on the product's condition and applicable return conditions.
Delivery or return costs may apply in these cases.
For hygiene, safety, or other reasonable reasons, certain opened, used, personalized, or hygiene-sensitive products may not be eligible for return unless they were received damaged or defective.
When a refund is approved, it will be processed using an available refund method.
Processing times may vary depending on the payment method, delivery partner, and location.
Please contact our customer service team and provide:
Your name
Phone number
Order information
Reason for the return or exchange
Photos or videos of the product when applicable
Our team will review your request and provide the next steps.
For any return or exchange request, please contact:
AFRISCALE SARL
Email: afriscale.official@gmail.com
WhatsApp: +255 750 581 526
We are committed to resolving valid product issues fairly and providing our customers with a reliable shopping experience.