We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with our team.
When you use our website or place an order, we may collect information such as:
Full name
Phone number
Delivery address
Email address, when provided
Order and product information
Information you provide when contacting our customer service team
Website usage, device, and browser information
Cookies and similar technologies
We may use your information to:
Process and manage your orders
Contact you to confirm your order
Arrange delivery of your products
Provide customer support
Send important updates regarding your order
Improve our products, services, and website experience
Prevent fraud and protect our customers and business
Measure and improve our advertising and marketing campaigns
When you place an order, our team or authorized service partners may contact you by phone, SMS, WhatsApp, or other communication methods to confirm your order and delivery information.
Your necessary order information may also be shared with fulfillment and delivery partners to prepare and deliver your order.
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and measure advertising performance.
We may also use advertising and analytics technologies provided by third-party platforms to understand the effectiveness of our campaigns and show relevant advertisements.
We do not sell your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
Call center and customer support providers
Warehousing and fulfillment partners
Courier and delivery companies
Website and technology providers
Analytics and advertising service providers
These partners receive information only when necessary to provide their services.
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to process orders, provide customer service, maintain business records, prevent fraud, and comply with applicable legal obligations.
Depending on the laws applicable in your country, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.
You may contact us if you have questions or requests regarding your personal information.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
Our services are not specifically intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.
Any updated version will be published on this page.
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
AFRISCALE SARL
Email: afriscale.official@gmail.com
WhatsApp: +255 750 581 526
By using our website and providing your information, you acknowledge that you have read and understood this Privacy Policy.